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For
International Sizing, please convert to your size using the chart below:
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UK
|
6
|
8
|
10
|
12
|
14
|
16
|
18
|
20
|
22
|
24
|
|
Australia
|
6
|
8
|
10
|
12
|
14
|
16
|
18
|
20
|
22
|
24
|
|
Austria
|
34
|
36
|
38
|
40
|
42
|
44
|
46
|
48
|
50
|
52
|
|
Belgium
|
34
|
36
|
38
|
40
|
42
|
44
|
46
|
48
|
50
|
52
|
|
Canada
|
4
|
6
|
8
|
10
|
12
|
14
|
16
|
18
|
20
|
22
|
|
France
|
34
|
36
|
38
|
40
|
42
|
44
|
46
|
48
|
50
|
52
|
|
Germany
|
34
|
36
|
38
|
40
|
42
|
44
|
46
|
48
|
50
|
52
|
|
Italy
|
40
|
42
|
44
|
46
|
48
|
50
|
52
|
54
|
56
|
58
|
|
New Zealand
|
6
|
8
|
10
|
12
|
14
|
16
|
18
|
20
|
22
|
24
|
|
Poland
|
34
|
36
|
38
|
40
|
42
|
44
|
46
|
48
|
50
|
52
|
|
Russia
|
40
|
42
|
44
|
46
|
48
|
50
|
52
|
54
|
56
|
58
|
|
Spain
|
32
|
34
|
36
|
38
|
40
|
42
|
44
|
46
|
48
|
50
|
|
Switzerland
|
32
|
34
|
36
|
38
|
40
|
42
|
44
|
46
|
48
|
50
|
|
USA
|
4
|
6
|
8
|
10
|
12
|
14
|
16
|
18
|
20
|
22
|
|
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1. Do you offer UK
Next Day delivery?
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A. Yes. Please choose your next day delivery rate when
check our. All orders placed before 3pm will be dispatched the same
day. Please note that any UK Next Day Delivery orders placed before 3pm
on a Friday will not be delivered until the following Monday. And any UK 2nd
class orders placed before 3pm on Friday will not be delivered until the
following Wednesday and Thursday.
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2. Can I change my
order?
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A. We will try our
hardest to change your order, but cannot guarantee this. If it has been
processed or already left the building, then we will not be able to.
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3. What forms of
payments do you accept?
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A. For normal
transactions we only accept payment via PayPal, not cheques, postal orders or
cash. However for larger orders we will accept payment via Bank Transfer.
Please contact us first. All payment must be made within 7 days of purchase
to avoid eBay opening an Unpaid Item Case.
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4. Do you deliver
outside the UK?
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A. Yes. Click on
the ‘See Details’ to get the International postage rates. For FULL detail see
the International section below.
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5. How long will it
take for the parcel to reach me?
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A. Please note that during busy periods these times may
increase slightly. For UK customers if you require your parcel urgently we
suggest using UK Next Day Delivery.
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UK
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Order before 3pm
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Dispatch Same
Day, Delivery approx within 3 days.
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Europe
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Order before 3pm
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Dispatch Same
Day, Delivery approx 7 days.
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Rest of World
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Order before 3pm
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Dispatch Same
Day, Delivery approx 10 days.
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6. I have not
received my item?
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A. UK - If your
parcel has a tracking number, it will have been given to you in your delivery
confirmation email. You can track your parcel from there.
If your order
didn’t have a tracking number or you haven’t been able to locate the parcel,
please contact us via eBay. We may ask you to wait up to 15 working days from
posting before we can declare it lost.
International – if
you don’t receive your parcel within the estimated delivery time, please
contact us via eBay. We may ask you to wait up to 20 working days from
posting before we can declare it lost.
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7. What happens if
my parcel is delivered when I am not at home?
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A. If you are not
at home when your parcel is being delivered, the courier driver will either: Leave
the parcel in a secure location, leave the parcel with a neighbour or take
the parcel back with them. You will be left a card advising you of what has
been done.
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8. Can my parcel be
delivered on a Saturday?
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A. Some parcels may
be delivered on a Saturday, but we cannot arrange or guarantee this.
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9. What is your
Returns Policy?
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A. We are happy to
accept returns within 14 days of the purchase date as long as the product is
not worn/used and has all tags attached.
Please note once we
have received the return it can take up to 4 days to process.
Please see the
Returns & Exchange Policy for the FULL details. Please read full details
before returning.
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10. I would like to
exchange my item?
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A. If you would like to exchange your item we ask that you
return your original item for a refund and place a new order for the items
you would like. The FULL returns process can be found further below.
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11. What do I do if
my order was faulty/damaged or Incorrect?
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We are very sorry
for this, please send us a message via eBay and we will try to get this
resolved as soon as possible.
We are very sorry
if we have sent you an incorrect/damaged/faulty item. We must be notified of
all incorrect/damaged/faulty items within 7 days of the transaction date.
Please send us a message, so we can rectify this mistake for you. We will
either replace the item subject to stock availability, or refund you the
money, including your original postage charge. Please send the parcel back to
us as advised above.
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12.DELIVERY
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Most UK orders will
be with you within 2-3 days of dispatch. When your item is dispatched you
will be sent an email notification. Items are not dispatched on the Weekend
and Bank Holidays. If you are unable to receive your delivery, you will be
left a calling card. This will provide you details of how you can arrange for
your parcel to be redelivered. If you don’t arrange for it to be collected
within seven working days, the parcel will be returned to us. We will then
require you to pay the postage to re send the parcel.
If in the unusual
circumstances your parcel can’t be located by Royal Mail, they do not declare
it lost till after 15 working days. Only after this time period will we be
able to refund you the cost of your item.
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