WARNING: There might be still some shipping delays due new worldwide pandemic waves.
General Guidelines for Dispatch, Shipping & Delivery:
We ship every day Monday - Friday in our timezone GMT+2. All deliveries take place within 24 hours after confirmed payment.
All items are located in Bulgaria and sent with various carriers.
We carefully pack all orders and if possible use ecologically & environmentally friendly packing.
We try to offer, up to your country, 2 or 3 different shipping options: Economy (slowest/cheapest), Standard (balanced) & Express (fastest/expensive).
Please note the estiminated shipping time by country and postal service due our experience below:
ECONOMY (non public tracking):
Europe: usually 14 - 21 days.
USA, Hong Kong, Singapur, Israel: usually 20 - 30 days.
Australia, Canada, Asia, Africa, South America, Rest of the world: usually 25 - 60 days
STANDARD (Tracked):
Europe: usually 7 - 14 days.
USA, Hong Kong, Singapur, Israel: usually 8 - 21 days.
Australia, Canada, Asia, Africa, South America, Rest of the world: usually 14 - 45 days
EXPRESS (Tracked):
Europe: usually 3 - 10 working days.
USA, Canada, Hong Kong, Singapur, Israel: usually 7 - 14 working days.
Australia, Asia, Africa, South America, Rest of the world: usually 10 - 20 working days
DHL EXPRESS (Tracked):
Worldwide: 1 - 3 working days delivery guarantee. Custom rates! Please contact us upfront!
Please note!
Payment: All Payments are handled directly and only by/through ebay.
Feedback: Feedback is important for us and we appreciate and return every received feedback.
Quality: We have a very high quality standard. But please have in mind that herbs and natural products can vary in consistency, color, size ect.. Mother Nature doesn't use a production line.
Issues/Problems: In case there are any issues, please contact us upfront before leaving a neutral/negative feedback or opening a case. We will do always our very best to resolve any issue/situation as fast as possible.
We attempt to display product images as accurately as possible. However, due to lighting and different devices you might be using, the color in the image may vary slightly for the actual color of the product. Product images may show a different as the actual listing price, expire date, net weight or other information. We inform on every listting the exact expiry date and net weight in the listing and product description. Pictures/Images are only for illustration.
Please note that some of our products might have partly, or in rare cases full, bulgarian labeling (see product images in our gallery and or information within the product description)
MONEY-BACK GUARANTEE & RETURNS:
We hope you will love your purchase, however if you need to return it, our return policy lasts 30 days.
In case there are any issues, please contact us upfront before leaving a neutral/negative feedback or opening a case. We will do always our very best to resolve any issue/situation as fast as possible.
Please note!